Frequently Asked Questions

We’ve listed common questions with relevant answers below. All categories are listed alphabetically…


Do you ask for a deposit?

For all window, door and roofline installations we do not request a deposit as there are generally no legal fees associated with this work (planning & building applications). However, for sunrooms and conservatories we do ask for a deposit in advance as legal applications are required for which we incur an immediate fee.

If I move house, does the guarantee cover the new owners?

Your guarantee can be transferred to the new owners – a great benefit to you when you wish to sell too! All we ask is that you let us know, in writing, within 28 days of moving to your new home.


What policies, if any, do you have in place to minimise the impact on the environment?

Absolutely! Please see our environment page for more information.


What areas of Scotland do you cover?

We’re proud to offer our services throughout Scotland, so whether you’re in John o’Groats or Galashiels we’ll visit you!

Can I trust the quality of materials used for my installation?

All frames used by CSJ and Central Scotland Joinery are not only made of extrusion products from Veka directly, but also manufactured by a Veka fabricator member, to ensure the quality and designs are second to none. All profiles are made from virgin uPVC, meaning we do not use recycled products. Furthermore, we source all timber from FSC certified members.

How do you finish the windows and doors on the inside of my property?

A full timber finish is provided. Due to this, we take great care when choosing our timber supplier and where possible, all our timber is sourced from local, well-managed forests that are governed by accredited programs.


Do you offer prices online?

The simple answer is no, and we’ve dedicated a part of our website explaining why. Please see our cost of home improvements page for more information.

More information

We hope the questions and answers above highlight the reliability and security that comes with your installation. Should you have a question that is not answered here, please get in touch.